This terms and conditions (the agreement) applies to our services as Omra booking FZE or (Omra booking, the company, our, us or we)This terms and conditions can be amended from time to time as they set out as below:


Services

1- Omra Booking provides hotel reservation for mecca and madina
2- We provide gift bag which contains Ihrams cloths to the customer (1 Bag / Family) which can be reserved from the ticket office where you paid. We also provide a bottle of Zam Zam water (1 Galon/Passenger) including shipping packaging and Madinah Dates (1 pocket / Passenger)
3- We provide a car touring to the subscriber customers in Makkah and/or Madinah with a big number of different historic Muslim places and we have daily tours
4- We provide a huge number of packages for omra/haj in easy way to reserve in two steps only
5- We provide Daily and flexible offer prices to meet your interests and satisfaction.
6- We provide a well-trained tour guides in Makkah/Madina to tour your customers
7- We Provide a very relaxed car with a special driver for your family to tour you
8- You will be provided with a hot line 24 hours for help for you and for your customer
9- We provide you with wheel chair and health care as well as providing a car insurance
10- We provide a special care for old people through the tour and while omra
11- We take you to the best shopping centers
12- We provide you with a relaxing tour in the red sea cities

Obligations, Use and Operation

1- Reservations made under this Agreement will be subject to the terms and conditions of the suppler agreement (GDS and others) and are not the responsibility of Omra Booking whatsoever
2- The Guest agrees not to copy any idea or our trade mark from Omra Booking website or any related applications or printed documents/images for any commercial or non- commercial use
3- Each accommodation provider remains responsible at all time for accuracy, completeness and correctness of the descriptive information including rates and availability displayed on our website.
4- Omra Booking should not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or star rating of any accommodation made available
5- The guest or the customer is not allowed to resell nor re produce any content from our website for any competitive activity or to harm Omra Booking
6- Guest or customer must provide correct information about his name, address, email and phone number and credit card information as Omra Booking is not responsible of fault information provided by the customer and the customer is fully responsible for all charges in case of fraud or using a card that does not belong to him
7- Accepted method of Payment is or cash in AED or any equivalent currency as we accept payments online using Visa and MasterCard credit/debit card in AED (or any other equivalent currency)
8- The customer or the guest is fully responsible of misuse of the photo and images in our website by downloading or re posting them as he/she will be liable of all legal charges
9- Cancelation, changing and amending
A) When the customer wants to cancel, change or amend his reservation, the customer should fill out our F6 form and contact us or the office where he paid
B) When customer not show or, the customer should fill out F6
C) The fees of making changes, amendments or cancelation will be affected by the last 48 hours before chick in time/date
D) Refund money might take up to 2 weeks to be deposited in card- holder account
E) Please read our Refund Policy on our website
10-The customer is responsible for any room damage and car damage as the customer must pay for all charges as he is responsible for his late arrival

Warranties, Limitation of Warranties, Liability and Remedies

1- Omra Booking makes no warranty to any customer under this agreement respecting any services, data or products provided or pursuant to this agreement
2- Omra Booking is allowed to ask for compensation due to miss use or other related activity

Privacy policy

1- This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, which is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website
2- When ordering or registering on our site, as appropriate, you may be asked to enter your or other details as we collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site to purchase our services or other site features. We collect your information:
• To improve our website in order to better serve you and other clients
• To administer a contest, promotion, survey or other site feature
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services
• To follow up with them after correspondence (live chat, email or phone inquiries)
• Process orders and to send information and updates pertaining to orders
• Market to our mailing list or continue to send emails to our clients and maybe people you may know as we are aware of the following:
• NOT use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters
• Stop emailing you when receiving email from you to remove you from all correspondence
3- Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. As we will notify our users in case of any information breach or any stolen information or hacking or any damage of our data storage
4- Omra Booking is not responsible at all of any customer behavior in regards of taking photos and uploading images, posting pictures or misuse them what so ever.
5- Omra Booking is fully ownership of all rights of the images that the customer upload on our website

Law, termination & Validity

1- This agreement and its performance shall be governed by the laws of the United Arab Emirates
2- When disputes or strikes, or any acts or orders of any governmental authority, failure of communications or electrical service or any delay or deficiency caused by other third parties or when natural/un natural force majeure and when continues for more than 30 days, either party may terminate this agreement up on written notice. Omra Booking can transfer this agreement to other party
3- If this agreement is terminated for any reason before Subscriber has paid to Omra Booking all of the sums due, the provisions of this Agreement and all amendments shall survive such termination to the extent necessary to protect Omra Booking’s rights unstill sum sowed to Omra Booking have been paid
4- Omra Booking will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE